Your Privacy Is Our Responsibility
At 99abc, your personal information is kept with the highest level of security. This policy explains how we collect, use, and protect your data.
This privacy policy describes how the 99abc platform ("we", "our", "99abc") collects, processes, stores, and protects the personal information of its users ("you", "your"). By using 99abc's website or services, you are considered to have consented to the terms of this policy.
We believe that user privacy is a fundamental right. That is why we collect only the information strictly necessary for the proper operation of our services. Every data-related activity at 99abc is conducted with full transparency and accountability.
Types of Information Collected
99abc collects various types of information to operate its platform. This information is divided into two main categories: Personally Identifiable Information (PII) and non-identifiable information.
1.1 Personally Identifiable Information
- Full name and date of birth
- Email address and contact details
- National ID card or other identity document details (for identity verification)
- Bank account or mobile banking details (bKash, Nagad, Rocket, etc.)
- Residential address
1.2 Technical and Behavioral Information
- IP address and device type
- Browser information and operating system
- Browsing history on the site and session duration
- Game play history and transaction records
- Login time and logout time
We never collect unnecessary or excessive information. Every piece of information is collected for a specific purpose and on a minimum-necessity basis.
How Information Is Collected
99abc collects user information in the following ways:
- Account Registration: When you create an account on 99abc, you directly provide us with the required details including your name, email, and date of birth.
- Identity Verification (KYC): To comply with financial regulations and prevent fraud, we verify documents to confirm your identity.
- Financial Transactions: Payment information is automatically collected during deposits and withdrawals.
- Automatic Data Collection: Technical information is automatically recorded through cookies, log files, and similar technologies.
- Customer Support Communication: Information you share via live chat or email is kept on record.
Purpose of Using Information
99abc uses the collected information for the following legitimate purposes:
3.1 Primary Purposes
- Account creation, management, and verification
- Processing deposits and withdrawals
- Operating gaming services and betting activities
- Resolving technical issues and improving the site
- Providing 24/7 customer support
3.2 Security and Compliance
- Detecting and preventing fraudulent activity
- Complying with anti-money laundering regulations
- Preventing minors from accessing the platform
- Ensuring responsible gaming
3.3 Enhanced User Experience
- Creating a customized experience based on user preferences
- Informing users about relevant promotions and offers
- Analyzing and improving platform performance
Sharing and Disclosure of Information
99abc does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:
- Service Providers: Contracted third parties for payment processing, identity verification, and technical support, who operate under strict confidentiality agreements.
- Legal Obligations: When required by court orders, lawful requests from government authorities, or legal proceedings.
- Fraud Prevention: With relevant authorities for fraud detection and security breach investigations.
- Business Restructuring: In the event of a merger or acquisition, however the protections of this policy will continue to apply.
All third-party service providers are required to comply with 99abc's privacy standards. Under no circumstances may they use your information for their own purposes.
Data Storage and Security
The security of your information is 99abc's highest priority. We protect data using industry-standard technical and administrative measures:
5.1 Technical Security Measures
- SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
- Secure Servers: Data is stored in high-security data centers.
- Access Control: Only authorized personnel can access personal information.
- Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
5.2 Data Retention Period
Information is retained for as long as your account is active and for the period required to meet legal obligations after account closure. Information that is no longer needed after an account is closed is securely deleted or anonymized.
Cookies and Tracking Technologies
99abc uses cookies and similar technologies to improve your browsing experience and to keep the platform functioning correctly.
6.1 Types of Cookies
- Essential Cookies: Necessary for maintaining login sessions and ensuring security — the site cannot function properly without them.
- Performance Cookies: Used to analyze site usage patterns and improve functionality.
- Preference Cookies: Used to remember language preferences and personalized settings.
6.2 Cookie Management
You can control or reject cookies through your browser settings. However, disabling essential cookies may limit some site functionality.
Your Rights
99abc grants users the following rights over their own information:
- Right to Know: You have the right to know what information we have collected about you and how it is being used.
- Right to Access: You can request a copy of your own information held by us.
- Right to Correction: You can request that incorrect or incomplete information be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain circumstances you can request that processing of your information be limited.
- Right to Data Portability: The right to receive your own information in a structured format.
To exercise these rights, email us at [email protected]. We will respond as quickly as possible.
Protection of Minors
99abc is for users aged 21 and above only. We do not knowingly collect any information from minors. Age verification is in place at the time of account registration.
If we become aware that a minor's information has been collected by mistake, we will immediately close that account and delete the related information.
Third-Party Links
If the 99abc platform contains links to third-party websites, those sites have their own privacy policies for which 99abc is not responsible. We advise you to review the privacy policy of any external site before visiting it.
Payment gateways such as bKash, Nagad, and Rocket have their own privacy policies and handle transaction-related information according to their own rules.
Policy Changes
99abc may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the platform or inform you via your registered email.
Continued use of the platform after changes are made will be considered as your consent to the updated policy. We therefore recommend reviewing this page regularly.
For significant changes, we will notify users at least 7 days in advance, so that you have sufficient time to review the new terms.
Contact and Support
If you have any questions, requests, or concerns about this privacy policy, please contact us. Our support team is available 24/7 to assist in both Bengali and English.
- Email: [email protected]
- Live Chat: Chat with us directly through the platform — 24 hours a day, 7 days a week
We are committed to responding to your privacy requests as quickly and effectively as possible. 99abc always treats the protection of your information as its highest priority.
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